Family
We are a family first. Families take care of each other with a deeper concern than typically seen among employees. We are more than a team; we are family. Each member of the family is taken care of by putting others first. Everyone counts, everyone matters, and family always comes first. Family respect and loyalty are exhibited in all we do. Guests are always treated with the utmost respect and the best that the family has to offer.
As a Family, we...
- Care about each other
- Support each other
- Stick together in all battles
- Police each other
- Work hard together and have fun together
- Don't take each other too seriously
- Treat our guests as members of our family
Passion
We must surround ourselves with people who have a real passion and love for what they do. Passion fuels performance and the willingness to excel. Passion creates excitement, optimism, and enthusiasm that is inspirational and contagious! Passion shows people that we love what we do and enables us to be the best in the business.
Quality
In order to be the best, we must expect the best. We have an uncompromising commitment to sourcing the highest quality people, ingredients, and supplies. We hire the best and we develop our family members to be the best. We expect the highest quality service from all of our staff and vendors because we expect to deliver the highest quality service to all of our guests.
Service
We consider our guests in every decision we make. We believe that each and every one of us is here to create an exceptional and memorable guest experience. Our business is PEOPLE. People taking care of people. We are all professionals who clearly understand that we are only as good as our guests say we are.
Fun!
KeyLime Cove is nothing if it's not FUN! We will hire only those individuals who can visibly demonstrate a vibrant sense of humor and exhibit a genuine fun attitude in all they do. Every decision we make will consider how our guests will perceive the fun of KeyLime Cove! Yes, we are a business...but let us not take ourselves so darned seriously!
Sincerity
As with passion, sincerity cannot be faked. We are genuinely sincere about taking care of each other, our guests and their experiences, our business, and our community. Sincerity not only underlines all of our values; it punctuates them. Sincerity defines the differences between talk and action, between words and emotions, and between others and us!
Integrity
Integrity is knowing our values and behaving in a way that is consistent with these values. We walk our talk. We know who we are and we genuinely are who we say we are! At KeyLime Cove, we make uncompromising promises to our guests that can never fail. We will be challenged by competitors and by skeptical guests but we must live up to our word for it makes all the difference.
Profitability
Without profit, we cannot carry on. Without profit, we are stripped of the opportunity to deliver the best KeyLime Cove experience. Profit feeds our future at KeyLime Cove. We must always protect our assets and our resources through strong and sound management of standards and procedures designed to fuel the longevity of KLC. Making money at KeyLime Cove allows us to spread our values and show the world that it's truly possible to experience what we promise.
Supporting Value Characteristics:
- Attitude & Character: An absence of pettiness, solution-conscious not problem-conscious, everyday is a brand new day, positive, upbeat.
- Flexibility: Acceptance of change, willingness to stretch the limits, ability to dream big and grow, daring to think differently.
- Open Communication: Placing value on each other's ideas, encouraging open lines of communication to and from all levels and all departments, supporting direct & candid communication that fosters relationships, growth, ideas, and a tight-knit family.
- Community: Integrating our business with the neighborhood and community, giving back to the community through local charity support, fund drives, sports teams, youth groups and leadership programs.
- Strive for Excellence: Striving to be the best and accepting the personal responsibility to constantly improve one's skills, striving to get better at everything we do, setting higher standards for ourselves each and every day so we can improve and encourage the same from everyone around us.